Why does the computer not see the Samsung Galaxy phone via USB? What to do if the computer does not see the Samsung phone? What to do if kies does not see the phone

Alexander Grishin

As a rule, if the computer does not see the Android phone connected to it, then the problem looks like this: the smartphone screen displays the charging process, but there is no access to the files on it and to the device itself. In this article, you will learn why the computer does not see the Samsung phone via USB.

The reasons may be the following:

Damaged USB cable

Cable failure is not always immediately visible. Very often, the charging wire can fail without obvious external signs. The reason for this is the low-quality devices that the market is teeming with.

To test the functionality of the USB cable, just connect it to another computer, and for greater reliability, to another phone. If these actions did not give a result, then the wire needs to be replaced.

Damaged computer USB port

Repairing the port without the help of a specialist will not work, but you can check it elementarily. If the computer does not recognize the smartphone, then you need to connect through a different USB port. It helped - it means the reason is found, no - we move on.

System problems in the phone

Sometimes the problem of lack of connection is solved very simply: turning off the smartphone, removing the battery from it for a few seconds, returning it to its place and turning on the device. Simple and efficient.

Phone jack broken

If the phone was damaged by water, or its connector was subjected to mechanical damage, then this may be the problem. Alas, if cleaning the nest does not work, then only replacing the damaged part will help.

Incorrect connection settings

In the device settings, you need to find the menu for USB connection to a computer. In many Samsung models, it is located at “Memory”> “Properties”. If by default there is a check mark next to using USB as a modem, remove it, find the “Media device” item and activate it.

Driver Issues

They are solved by installing drivers from the "native" disk, or by downloading them from the official website of the manufacturer.

Also, the problem may be the power off of some ports on the computer. You can check this by going to the “Control Panel”, finding the item “Hardware and Sound”> “Power Options”> “Power” in it. Next, open the appropriate settings and click on change advanced settings. In the menu that opens, open the USB settings, and then the options for temporarily disabling the USB port. Change its value to “Disabled” and activate it with the “Apply” button.

Device driver problems

In the "Device Manager" item "Portable devices" should be without any warning signs. You should also check the performance of the device through the "Properties". If it is not there, then you need to reinstall the corresponding driver.

Another solution is to update the smartphone drivers. On the Samsung Galaxy A5, as well as on other models of the brand, this can be done using the Samsung Kies software.

Android OS malfunction or viruses

In this case, cleaning the phone with an antivirus, resetting it to factory settings, or completely flashing it can help.

As you can see, there can be a lot of options for why the connected Samsung phone is not a computer, so you need to be patient to find a solution. We hope everything works out for you!

Articles and Lifehacks

What if samsung kies does not see the phone? First of all, it should be noted that this application is free software that helps a mobile device interact with a personal computer.

Many owners of Samsung phones use it when connecting the device to a PC. However, it is not uncommon for Samsung Kies not to see a mobile device. How to proceed in this case?

First of all, you should make sure that the problem really arose with the Samsung Kies application, and not with the computer itself.
If the PC does not see the mobile phone as a connected device, the problem may lie precisely in the computer - for example, it may occur with drivers or a USB port. It also does not hurt to scan the entire system for viruses.
If the connected device is identified, but the application does not see it anyway, you can try closing and opening the program, disconnecting the cable and reconnecting it.
Alternatively, connect to another USB port, preferably on the back of the PC, and not on the front. The program should not be launched until the operating system itself "sees" the phone.
The next step is to check the connection settings in the menu of the mobile device. The scheme is as follows: "Settings"? "Connection" ? USB? USB Debugging.
Additionally, you can restart your phone. However, this may not help either. In this case, the owner of the mobile device is advised to try reinstalling the drivers on the device as well.
By clicking the upper left line in the program, you must select "Restore driver" or "Install driver".
Drivers can be updated in this way: "Control Panel" ? "Device Manager" ? phone choice? "Update Drivers".
If this procedure does not help, the user should try to reinstall the program itself. Perhaps the old version was originally installed, or the latest, but incorrectly.
You should go to "Add or Remove Programs" ("Programs and Features" in Windows 7) and uninstall the previous version of Samsung Kies. Then you should clean the registry - for example, using the CC Cleaner program, but this is not necessary.
After uninstalling the program, you need to restart your computer and install its latest version by downloading it from the official Samsung Kies website. Before installation, it is recommended to disable anti-virus software.
When installing the program, select "Run as administrator" from the context menu.

Other cases

Sometimes the reason may be that a file with an extension that is too long has been saved on the memory card or in the built-in memory of the mobile device.
You can try to remove the memory card. If such a file is still on the phone, you can temporarily move them to a separate folder on the PC. It is better not to delete those files whose purpose is unknown, but at the end of the work, simply copy them back.
If the cause is still not found, it is better to try to contact a specialist.

It's no secret that the Samsung Galaxy has a microSD card slot for more storage. However, some users still additionally transfer images, music and videos to a computer or laptop. But what if the computer does not see the Samsung Galaxy via USB?

First, in order to recognize a smartphone like the Galaxy S, the computer needs all the necessary drivers. Usually, when the device is connected to the computer, it will immediately find it, but if the correct drivers are not installed, this may not happen.

Drivers are special programs that help establish interaction between the phone and the computer. Most often they can be downloaded from the manufacturer's website. If the computer does not recognize your Galaxy S7, go to the Samsung website immediately and download the drivers. Here is the link for the Galaxy S7/Edge. Mac owners will need to install in order for your Mac to communicate with the phone.

There is an alternative: you can simply download and install the program on your computer, thus facilitating the exchange of files. It comes with all the necessary drivers, so after installation you can be calm - the computer will recognize your device, and file sharing will no longer be a problem.

Those Windows users who have just installed Samsung drivers may find themselves having to uninstall the device before it is detected. You need to follow these steps:

Hold button Windows and press R to call the command "Execute".
Type " devmgmt. msc" and press " Enter“.
Select “ Other devices" or " Portable devices”.
If the list contains " SAMSUNG_ Android" or " unknown device” with a yellow icon (!), right-click and select “ Uninstall “.
Right click on the window Device Manager” and select “ Scan for hardware changes“.

In principle, after installing the necessary drivers or programs, everything should work. But if the problem is not that the device is not recognized by the computer, you need to look for another way.

Why does the computer not see the Samsung Galaxy via USB?

If the computer does not see the Samsung Galaxy when connected using the included USB cable, then you will have to fix problems in the computer itself. If you know that other computers can see the phone, it could be the USB port.

If this is not the problem, then the problem may be with the cable or the port for charging the phone is loose. With all this in mind, here are a few steps to help fix this problem:

Step 1: Connect your phone to other USB ports on your computer

Simply connect your phone to your computer with a charging or data cable. If the phone remains "invisible", try connecting it to a different port. Try one port after another to see if that was the problem.

Step 2: Restart your computer if none of the USB ports are working

There is also a chance that your computer has system problems that prevent connected devices from being detected. While it is not known for sure whether this is a problem, it is worth restarting the computer and see if it works. If the problem persists after the reboot, then something is wrong not with the computer, but with the cable or phone.

Still, I advise you to try other devices, like a flash drive that connects via a USB port. If the computer sees all devices except the phone, continue to the next step.

Step 3: Make sure the USB cable is not damaged

By inspecting the cable, you can check for visible damage. If there are none, try charging your phone with it. Inside the cable are wires responsible for both charging and data transfer.

By charging your phone with it, you can understand whether it works or not. If there is damage, the phone may not charge, especially if a wire has come loose.

Another way to check is to use a different cable. If the phone works with it, then the native cable is simply broken. If this is indeed the problem, then you need to replace the old cable with a working one.

Step 4: Make sure to connect the device as a "storage device"

This is very important, as most phones are connected to a computer for recharging. If so, the computer may not be able to see it because data transfer is temporarily unavailable. Go to notifications and see if there is a selection icon for USB. If yes, then consider the problem is already solved.

All you need to do is click on it and select "Storage Device". If this is the first connection, it will take some time to install the drivers. But if you do not have such an icon, try the following:

Disconnect USB from Samsung.
Turn off your phone.
Wait 20 seconds.
Turn it on.
Connect the cable again.
Check if the options icon appears.

If it's not there, go to the next step.

Step 5: Check the charger socket

At a minimum, you need two cables to figure out if it's the problem. If the computer still doesn't see the Samsung, it's time to check the charger port.

It may not be possible to establish a connection, or some debris, fiber or dust has got into the connector. A stream of compressed air will help get rid of the latter, but if the connection is loose, you need to go further.

If the contacts of the charging socket are in order and there is no dirt, connect the cable and check if the contact has come off. If the cable is inserted properly, and the connection is not interrupted when it moves, then everything is in order.

Otherwise, you will have to purchase a cable that fits the port perfectly. If the new cable does not help, then your device has much more serious problems.

Step 3: Reset your phone if the problem persists after installing KIES or Smart Switch

The second step is aimed at solving the problem with the drivers, but if this does not help, you need to backup all files and information and reset the settings to a working state.

Turn off your Samsung Galaxy.
Press and hold the Home, Volume Up, and Power buttons
When Samsung Galaxy appears on the screen, release "Power" but keep holding the other two.
When the Android logo appears, release all buttons and wait 30-60 seconds.
Using the Sound Down button, cycle through the options and select ‘wipe data/factory reset.’
Click "Power" to confirm.
Then select ‘Yes - delete all user data’ with Volume Down and confirm with Power.
Wait until the end of the process. Then select ‘Reboot system now’ and press Power.
The phone will reboot a little longer than usual.

If after that the problem is not solved, the help of a specialist is required. I hope this guide will help you one way or another. If you feel you need further assistance, please contact us.

April 19, 2014 | comments: 3

When connecting a phone / PDA to a PC via a usb cable, the device is not detected, but only charged:

Set the checkbox "Settings\Connection to PC\Ask". If installed, remove and reinstall.
Try replacing the cable.
Plug into another USB port (preferably at the back system block, since these ports are soldered directly on the motherboard).
Try another PC.
Try another flash card.
Disable/delete the task killer (if one is installed), or add "Synchronization with PC" to the exclusion list.
Try not to use adapters / extension cords
Install driver Android_USB_Driver__winXP_win7_.rar
Drivers will also be installed when installing programs various manufacturers to sync devices with PC. IMPORTANT: when installing drivers, be sure to disable anti-virus software on your PC.
Make wipe through PDA settings (factory reset) or through recovery (go to ClockworkMod recovery and perform wipe data / factory reset). This will remove everything installed apps and restore the default settings.
Restart PDA and/or PC.
Delete on PC installed drivers and the corresponding software (for example, MyPhoneExplorer), restart the PC, install the drivers again, restart the PC again.
Turn off the PDA, remove the battery, SIM card and memory card for 15-30 minutes.
Clean the connectors in the device USB connection problems (Post # 19849241) and FAQ for samsung galaxy Ace GT-S5830i USB connection problems (Post # 20080680).
Update Windows Media Player USB connection problems (Post # 20228084)
For Samsung owners: update KIES and click "update drivers" in it USB connection problems (Post # 20192608)
Reflash.
A trip to the service center.

(!!!) Do not forget that problems with connecting the device to a PC via USB can be caused by:

features of the custom firmware installed on a particular device;

third-party software installed on the device and/or PC, conflict between them, etc.;

the problem may lie in the hardware (technical malfunction of the memory card, USB port, wire, etc.).

In the presence of the above circumstances, the universal methods indicated elsewhere may not help you.

Correctly uninstalling device drivers from a computer

Device drivers are usually hidden in the device manager as soon as the device turns off or commands to hide (even though they are still installed on the system). Very often, drivers of the same name conflict due to version mismatches, etc.

The technique for clearing the list of unused devices: (Already tested by many and gives good results when nothing helps to "see" a working "device".
0. Disconnect all external USB devices from the computer.
1. Create an environment variable named DEVMGR_SHOW_NONPRESENT_DEVICES with a value of 1.
For this: 1.1. Click right click on the My Computer icon and select Properties.
1.2. In the dialog box that opens, go to the Advanced tab and click on the Environment Variables button.
1.3. In the Environment Variables panel at the top of the dialog box, click the New button.
1.4. In the Variable name field, type (better copy from here) DEVMGR_SHOW_NONPRESENT_DEVICES, and in the Variable value field, enter 1.
1.5. Press the OK button twice in succession.)

The created environment variable will allow the device manager to show all device drivers installed on the system (both hidden and all those that have ever connected to the computer).

2. Call the device manager/manager:
3. Right-click the My Computer icon, select Properties, and go to the Hardware tab.
4. Click the Device Manager button, open the View menu and select Show Hidden Devices.

5. Start "cleaning" the system from "junk":
5.1 "Disk drives" section Each time you connect a new flash drive, put new driver. Every time you connect the same flash drive to a different USB port, a new driver is installed. The drivers of all currently disabled removable media in this section can be safely removed - they will be reinstalled themselves when flash drives and other USB media are connected. Among these hidden and unused drivers will be the "Your device" driver (perhaps "unsuccessful" and more than one). It should be called "Your device" USB Device, but it is not always defined correctly and therefore the name may be different ... Feel free to delete everything that refers to "Your device" in this section. The first time you connect "your device", a new driver from the current one will install itself or ask you to install it.

5.2 Section "Other devices" Here you can delete all HIDDEN (gray) devices - these are all your unsuccessful attempts to put "something". You definitely don't need them...

5.3 Section "Storage volumes" Here you can delete HIDDEN (gray) "storage volumes" - these are the "letters" of your flash drives - you do not need them, because. re-assigned when the USB flash drive is connected.

5.4 Section "Universal Serial Bus Controllers": Here you can remove all HIDDEN (gray) devices: "Your Device" Device USB Driver, USB Mass Storage Device, Unknown Device and others.
5.5 Restart your computer.

6. After all these deletions, try reconnecting "your device". It should show up as a new device and Windows will install drivers for it or you can install them yourself (on some devices you need to install drivers without connecting via USB, i.e. connect after installing the driver).
6.1 Restart your computer.
This procedure usually fixes any problems in "your device" conflicting drivers.

What if samsung kies cant see phone(considering what you have, for example)? First of all, it should be noted that this application is free software that helps a mobile device interact with a personal computer. Many owners of Samsung phones use it when connecting the device to a PC. However, there are cases where Samsung Kies does not see mobile device. How to proceed in this case?

Tips for users whose Samsung Kies did not see the phone

First of all, you should make sure that the problem really arose with Samsung app Kies, not with the computer itself. If the PC does not see it as a connected device, the problem may lie precisely in the computer - for example, it may occur with drivers or a USB port. It also does not hurt to scan the entire system for viruses.

If the connected device is identified, but samsung kies does not see the phone anyway, you can try to close and open the program, disconnect the cable and reconnect it. Alternatively, connect to another USB port, preferably on the back of the PC, and not on the front. The program should not be started until operating system she will not "see" the phone.

The next step is to check the connection settings in the menu of the mobile device. The scheme is as follows: "Settings" → "Connection" → "USB" → "USB debugging". Additionally, you can restart your phone. However, this may not help either. In this case, the owner of the mobile device is advised to try reinstalling the drivers on the device as well. By clicking the upper left line in the program, you must select "Restore driver" or "Install driver". Drivers can also be updated in this way: "Control Panel" → "Device Manager" → phone selection → "Update Drivers".

If this procedure does not help, the user should try to reinstall the program itself. Possibly originally installed old version, or the latter, but incorrectly. You should go to "Add or Remove Programs" ("Programs and Features" in Windows 7) and remove the previous Samsung version Kies. Then you should clean the registry - for example, using the CC Cleaner program, but this is not necessary.
After uninstalling the program, you need to restart your computer and install it latest version by downloading it from the official Samsung Kies website. Before installation, it is recommended to disable anti-virus software. When installing the program, select context menu"Run as administrator".

Other cases when Samsung Kies may not see the phone

Sometimes the reason may be that a file with an extension that is too long (for example, too heavy or large) is saved on the memory card or in the built-in memory of the mobile device. You can try to remove the memory card. If such a file is still on the phone, you can temporarily move them to a separate folder on the PC. It is better not to delete those files whose purpose is unknown, but at the end of the work, simply copy them back.

If the cause is still not found, it is better to try to contact a specialist.

The phone does not connect to the computer via USB cable: possible causes

1. To connect a mobile phone to a PC, you need a telephone set, a USB cable and, of course, Personal Computer. If you have all this in stock, then, first of all, you need to check all the components for operability and integrity.

Sometimes it happens that the cable is damaged, that is, one of the wire cores is broken. In this case, you need to replace the cable, otherwise you will not connect.

2. If the phone is not handled carelessly, the connector may be damaged and there will be no contact with the wire. In this case, you can try to wipe the cable contacts with cotton wool moistened with alcohol. This will ensure that dust and oxide film are removed from the contacts. If these manipulations did not help, and there is still no contact with the cable, you will have to replace the connector.

3. It is also important that the devices have USB sockets in working order. Sometimes the reason why the phone does not connect to the computer may be Out of Service USB ports of the system unit, that is, they are disabled in the motherboard software interface.

You can connect a USB port by entering the BIOS and performing some simple manipulations for the user. If all of the listed components are in perfect order, then we are looking for a reason in another.

4. In many cases, to connect a gadget to a computer, there is no need to install any additional software manually. There are specific utilities that, when a new connected device is detected, allow you to reset the necessary software online.

In practice, the connection process is as follows: first, your computer and mobile phone are turned off. You connect the PC and the gadget when USB help cord, while turning on both the mobile and personal computer.

The Windows program, after it is fully loaded, determines the new connected via USB device, at the same time determines its model and drivers for full operation.

Windows then downloads this software to your PC and installs it. Basically, this is enough to connect the phone and the computer.

If your personal computer has recognized the phone, then your gadget is very quickly identified, all your folders that are on its memory card, and much more.

5. Very often it is necessary to restart the computer, after automatic installation mobile drivers for their work in full. Users face the problem that automatic mode The installation of the drivers was not entirely correct or did not work at all.

If in automatic mode Windows program does not see your gadget and cannot identify it and, of course, there is no way to download the program from the Internet, you must install the drivers for the mobile phone manually.

AT modern models phones complete with various devices, suppliers put a special disk on which there is software and which is designed specifically for your gadget model.

You just need to run this disk, and install the software for your phone on Windows PC. After that, you need to restart your PC. After the reboot has passed, the phone should be determined.

If the manufacturers did not include such a disk with the phone, then you yourself will have to download it from the Internet. Download from the official website of the manufacturer of your phone model.

Phone developers, on their official websites, post this kind of software for download. You just need to find the drivers on the official website and download them. Only when downloading, pay attention that the software is specifically for your gadget model.

It will not be difficult for you and will not take much time. At correct download and installing drivers after restarting the PC, your mobile should be determined.

6. For offline full-fledged work mobile phone and computer must be downloaded from the Internet Active Sync synchronizer. If you have Windows 7 installed on your PC, then you need a program Windows Mobile Device Center, and if you use Windows XP, then ActiveSync will do, but versions must be at least 4.5.

This is exactly the asset with which you can connect your gadget to your computer. We recommend downloading these programs from the official Microsoft website.

When connecting your phone to a PC, select the connection mode in the phone interface and you are all set. Everything is very simple and fast. If you did it right, then your mobile windows phone will definitely determine.

The phone does not connect to the computer via wi-fi

The phone can be connected to a PC with using wi-fi. If such a connection does not occur, then the following steps should be performed.

First, set up your computer. Then set your mobile settings. Connection via wi-fi gadget and PC provides the ability to exchange information without a wired connection.

To configure the computer, you need to go to the control panel and select the "Network" item, and in it the "Internet" sub-item.

At this point, left-click on the change adapter settings. Then select "Add" and "Create a computer network", and in the window that opens "Computer".

Then change the properties wireless connection in the "Internet Protocol version 4" tab. This item is in the same folder. Enter your PC data as parameters.

In the phone settings, select "Connections" and then wi-fi, then the name of the network that you gave your computer.

After that, the connection settings will appear, where you enter the same data as on the computer, and just save them. Click on connect. Connection established.

Quite common when using Samsung programs Kies, users cannot connect to the program. She simply does not see the mobile device. There can be many reasons for this problem to occur. Let's consider what could be the matter.

In the Samsung Kies program, there is a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.

You need to press "Fix connection error" and wait a while for the wizard to complete its work. But as practice shows, this method rarely works.

Faulty USB connector and cable

Your computer or laptop has several USB connectors. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself sees it.

To do this, unplug the cord from the device and plug it in again. A window with the connection status should appear in the lower right corner. If this is not the case, then reconnect the phone through a different connector.

Still, the problem may be a cable malfunction. If you have a spare, try connecting through it.

Virus check

It is not uncommon for situations where access to various devices blocked by malware.
Spend full check your antivirus program.

To be sure, check the computer with one of the special utilities: , . They can scan your computer without stopping the main antivirus.

Drivers

The connection problem can be caused by old drivers or lack of them.

To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, right-click on the device and select "Update Driver Software".

If there is no driver, download it from the official site and install it.

Wrong choice of program version

On the website of the manufacturer of the Samsung Kies program, three versions are provided for download. Look closely at the ones for Windows. The parentheses indicate which version should be selected for a particular model.

If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.

As a rule, after all the actions taken, the problem disappears and the phone successfully connects to the program.

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